Our deep cleans are a scrub down of the home, top to bottom of all surface areas. This includes wiping trim, doors, baseboards, light switches, doorknobs, front of cabinets, window interiors, blinds dusted, light fixtures, countertops, outside of appliances, and inside of the microwave. We use Granite Gold on any granite or marble countertops. We sanitize the bathrooms (sinks, toilets, showers, and tubs). We then vacuum and mop throughout the home.

Our recurring basic cleans are similar to our deep cleans; however, we do not hand wipe the trim, doors, baseboards, light switches, doorknobs, front of cabinets, window interiors, or light fixtures. Instead we will spot clean and dust those areas with every clean. We still wipe down all countertops, appliance surfaces, clean inside the microwave, dust all surface areas, and sanitize the bathrooms. We vacuum and mop throughout the home.

In both cleans, if linens are left on the beds, we will change the sheets. We also empty the trash throughout the home.

We work by the job, the quoted rate is for everything included so there's never any surprises or hidden fees on the bill, you always know what you're getting. If the house just needs sprucing up before the holidays or a deep clean afterwards, you will be charged accordingly, so you only pay for the services you use.

The short answer is no, we like to enjoy holidays with our families as much as you do. But we will clean before or after the holiday, depending on your needs, so that it does not get missed.

Please call at least 48 hours prior to you cleaning if you need to miss a week or reschedule. We work on a very tight schedule and any changes need to be known as far in advance as possible. If one of our techs becomes sick, we do not want to transfer any germs to your family and spread it to your loved ones. We will notify you as soon as possible so that we can reschedule your cleaning for the next available time that works for you.

So we can better serve our customers, we have a cancellation policy of anything less than 24-hour notice is subject to a $60 fee. We also charge a $120 fee if there is no notice of a cancellation or we are locked out and cannot complete the cleaning. We understand that life happens and we will gladly move any scheduled clean to a time that works better for your needs, but please let us know when you find out you need to move or cancel your cleaning out of respect to our other client's schedules and cleaning techs as well.

So we can better serve our customers, we have a cancellation policy of anything less than 24-hour notice is subject to a $60 fee. We also charge a $120 fee if there is no notice of a cancellation or we are locked out and cannot complete the cleaning. We understand that life happens and we will gladly move any scheduled clean to a time that works better for your needs, but please let us know when you find out you need to move or cancel your cleaning out of respect to our other client's schedules and cleaning techs as well.

We do, we provide everything that it takes to make your house sparkle and shine! If there are any cleaners that you would prefer us to use, simply leave them where they are to be used (special granite counter top cleaner on the counter, preferred vacuum on the carpet). This saves you money from having to buy your own products.

If your home has an alarm system that will be turned on the days that your tech comes, or if the door will be locked, then we will need the code or key to get in. All client keys are kept in a fireproof safe, and are returned when service is cancelled. Most people give a copy during the initial clean, but some prefer to let our techs in themselves, and then go to work or run errands. We also offer a lock box option for home owner peace of mind.

Either way, we will work with clients who work from home or work out of the home. We prefer that the client is not there though, it's just easier than having to work around someone and don't have to worry about if the vacuum is disrupting a work call the client might receive. If you do need to stay in the home, we just ask that you try to remember the tech is there to work as hard as they can for you given the allotted time constraints, so the more interruptions they have, the longer it takes them to clean.

You can pay with a check, cash, or credit/debit card. The first cleaning requires a 50% deposit before service, which is applied to the total cleaning cost, and the rest paid upon completion. After that, cleanings are paid in full the day of service. It is standard to leave the payment on the kitchen counter for our techs so that it can be easily found. While tipping is not required, we do encourage it. Our techs work very hard for you and your family and if you think that they did a job well done, a tip is an appropriate way to show your appreciation.